Shipping and Return Policy

Return Policy

All sales for any and all services and products made on www.thepotterystop.com are FINAL. No refunds will be given.

Party Bookings

In the case of inclement weather, Party Booking Fees may be applied to a rescheduled party. Please call (410) 480 0111 to discuss rescheduling your party. If you think you may need to reschedule your party for another reason (such as a medical emergency), please call us (410) 480 0111 as soon as possible to discuss rescheduling.

Class and Workshop Registrations

Workshop, Event, and Class Registrations are non-refundable.

Can’t make it? We understand– life happens! While no refunds will be given at anytime, we will happily issue 100% store credit (choose online or in studio) with more than 72 hours notice. If you provide 48-72 hours notice, we will issue 75% store credit. With 24 to 48 hours notice, we will issue 50% store credit. No calls, no shows, or cancellations with less than 24 hours notice will not receive any credit. You must call at at (410) 480 0111 or email us at info@thepotterystop.com to make your cancellation. Credit will be emailed (for online purchases) or mailed by USPS.

You may also send a different attendee in your place at no additional charge.The registrant is responsible for informing The Pottery Stop of any changes to attendees. Please call (410) 480 0111 with any questions or to change your attendee information.

Shipping Policy

Turnaround
All orders are shipped within 48 hours Monday – Friday 10am – 5pm.

Carriers
We use the following carriers to deliver our orders:
USPS
FedEx

Order Tracking
If a tracking # is provided by the shipping carrier, we will update your order with the tracking information. Please note that some orders using 1st Class USPS mail, such as Gift Certificates, will not have tracking numbers.

Shipping Rates
For Gift Certificates, there is an additional $1.00 Shipping and Handling charge for mailed Gift Certificates.

The rate charged for the shipping of your order is based on the weight of your products, and your location. Before the final checkout page you will be shown what the cost of shipping will be, and you will have a chance to not place your order if you

 

 

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